Data deletion instructions

You can delete your personal data from Clipperteams at any time. We process all valid deletion requests within 30 days, in line with Art. 18 LGPD and the GDPR. After deletion, the only data we keep is what we are legally required to retain (e.g., billing records for tax purposes — see our Privacy Policy for details).

The fastest way to delete your data is to use the in-app deletion flow.

• Sign in to Clipperteams
• Open Settings → Account
• Click "Delete account"
• Confirm by entering your password and clicking the deletion link sent to your email
• We anonymize or delete your personal data within 30 days and email you a confirmation when complete

If you cannot access your account or prefer email, send a request to [email protected].

• Subject: "Data Deletion Request"
• From the email address registered on your Clipperteams account (or include another way to verify ownership of the account)
• Optional — describe specific data you want deleted (account, billing history, support tickets, etc.) if you do not want a full deletion

We acknowledge your request within 5 business days and complete the deletion within 30 days. If the request is denied (for example, when we are required to retain the data by law), we explain the reason in writing.

When we process a full account deletion, we remove or anonymize the following data:

• Your profile (name, email, avatar, language preferences)
• Identifiers of the connected social accounts in Clipperteams and, via the Post for Me API, the access and refresh tokens held by our integration provider (revoked with the platform and removed from Post for Me)
• All videos, thumbnails, captions, and team comments you uploaded
• Notifications, audit logs, and team membership records
• Any analytics data tied to your user identifier

What we retain (and why)

• Billing records — 5 years, by Brazilian tax law (Decree 7.212/2010)
• Anonymized aggregate metrics — used for service quality measurement; cannot be linked back to you
• Encrypted backups — automatically expired within 30 days of deletion

Disconnecting a channel, deleting your account or deactivating it disconnects a connected channel at Post for Me (our integration provider) once the channel is no longer connected to any Clipperteams account, which revokes the OAuth tokens held there with the platform. For YouTube, in that same case Clipperteams also requests revocation of the access grant at Google, with automatic retries, and YouTube data, including view, like and comment counts in every place we keep them (the activity history included), is deleted within 7 days of the disconnection (within 30 days if you revoke access in Google's security settings instead). You can also revoke our access directly on each platform for extra assurance. This is independent of Clipperteams deletion.

• Google/YouTube — https://myaccount.google.com/permissions
• TikTok — https://www.tiktok.com/setting (Privacy & Safety → Connected apps)
• Meta (Instagram/Facebook) — https://accountscenter.facebook.com/ (Manage your accounts → Apps and websites)

Data Protection Officer: Emanuel Vogt. Email: [email protected]. Postal address: Erechim/RS, CEP 99709-320, Brasil. Company: CODEARTISANS (CNPJ 47.549.323/0001-00).